Refund policy

Last updated: July 27, 2026
At HK Beauty, we want you to shop with confidence. This Return and Refund Policy explains the conditions, process, costs, and timelines for returning products purchased through https://hkbeauty.shop. This policy applies to orders delivered within Pakistan.

1. Return Window

You may request a return within 7 calendar days of your order's delivery.
Requests submitted after the 7 days may not be accepted unless required under applicable consumer law.

2. Return Eligibility

A product may be eligible for return if:
  • It was purchased directly from hkbeauty.shop.
  • Once your parcel arrives, you have 1 week to contact us if you wish to return it.
  • The product is unused, unopened, and in its original condition.
  • The original seal, packaging, labels, accessories, and complimentary items are intact.
  • You can provide your order number or another valid proof of purchase.
Change-of-mind returns for regularly priced products are accepted only when the product remains unopened, unused, and properly sealed.

3. Non-Returnable Products

To protect every customer’s well-being, the following items are not eligible to be sent back:
  • Opened, used, tested, or partially consumed cosmetics and personal-care products.
  • Products with a broken or removed safety seal.
  • Items damaged through misuse, improper storage, or customer handling.
  • Products returned without their original packaging.
  • Return requests submitted after the 7-day return period.
  • Sale or clearance products, except when the item received is damaged, defective, or incorrect.
This restriction does not apply when an opened product is confirmed to have been delivered defective, damaged, or different from the product ordered.

4. Damaged, Defective, or Incorrect Products

If your order arrives damaged, faulty, expired, incomplete, or different from what you purchased, notify our team within one week of receiving it.
Your request should include:
  • Your full name and order number.
  • The name of the affected product.
  • A clear explanation of the issue.
  • Clear photographs of the product, packaging, shipping label, and damage.
  • An unboxing video, if available.
After verification, HK Beauty will offer an appropriate replacement, exchange, or refund. Where the problem was caused by HK Beauty or occurred during delivery, the customer will not be charged for the approved return delivery.

5. Sale and Clearance Products

Sale and clearance products are not eligible for change-of-mind returns.
However, you may request assistance if a sale or clearance product is delivered damaged, defective, expired, or different from the item ordered.

6. How to Request a Return

To start a return, email us at:
hkbeautycosmetics@gmail.com
Use “Return Request – Order Number” as the email subject and provide your order details, reason for return, and supporting photographs.
Please do not send a product back before receiving approval. Once your request is approved, we will provide the return instructions and return address. Products sent without prior approval may not be accepted.

7. Return Delivery Charges

HK Beauty will cover reasonable return delivery charges when:
  • The wrong product was delivered.
  • The product arrived damaged or defective.
  • The issue was caused by an error on HK Beauty's part.
For change-of-mind returns or products ordered by mistake, the customer is responsible for return delivery charges.
The initial delivery fee will only be refunded if the item arrives damaged, faulty, or different from what you ordered.

8. Product Inspection

Returned products will be inspected upon receipt. We aim to complete the inspection within 3 business days.
We will email you to let you know whether your return and refund have been approved or rejected. If a return is rejected, we will provide the reason.

9. Refund Method and Timeline

Approved refunds will normally be processed within 5–7 business days after inspection.
  • For advance-paid orders, the approved amount will be returned via the same payment method whenever possible.
  • Cash on Delivery orders will be refunded through bank transfer, Easypaisa, or JazzCash using the details confirmed by the customer.
After we issue the refund, it may take a little longer to appear in your account, depending on your bank or payment service. HK Beauty is not responsible for delays caused by banks or payment providers after a refund has been issued.

10. Exchanges

Eligible products may be exchanged subject to stock availability.
If the replacement product has a different price, the price difference must be paid or refunded as applicable. Customers requesting an exchange because of a change of mind may be responsible for return and replacement delivery charges.

11. Order Cancellation

You may request cancellation of an order before it has been dispatched.
Once an order has been dispatched, it cannot be canceled and will be handled in accordance with the return conditions stated in this policy.

12. Consumer Rights

Nothing in this policy is intended to limit any consumer rights that may apply under the laws of Pakistan.

13. Contact Us

For questions, return requests, or refund assistance, contact:
HK Beauty
Email: hkbeautycosmetics@gmail.com
Mailing Address: Shahdara, Lahore, 54950, Pakistan
Website: https://hkbeauty.shop