Shipping policy


Last updated: July 27, 2026
HK Beauty delivers skincare, hair care, body care, cosmetics, and personal-care products to serviceable locations across Pakistan. This Shipping Policy explains our order processing, delivery estimates, charges, tracking, and parcel-related procedures.

1. Delivery Locations

We currently deliver orders only within Pakistan.
Delivery availability may depend on the customer’s city, area, postal code, courier coverage, and local service conditions. International shipping is not currently available.
Orders are prepared for dispatch from Lahore, Pakistan.

2. Order Processing Time

Most confirmed orders are prepared and handed over to the courier within 1–2 business days.
Processing begins after we receive the order and verify the customer’s contact and delivery details. Orders placed on public holidays or non-operating days will be handled on the next available business day.
Processing may take slightly longer during sales, public holidays, unexpected stock checks, or periods of unusually high order volume. If a major delay occurs, we will try to inform the customer.

3. Estimated Delivery Time

After dispatch, most orders arrive within 3–7 business days.
Deliveries to remote or less accessible locations may require up to 10 business days. Delivery estimates begin after dispatch and do not include order-processing time.
These timeframes are estimates rather than guaranteed arrival dates. Courier disruptions, weather, road conditions, public holidays, security restrictions, or other circumstances outside our control may affect delivery.

4. Shipping Charges

The applicable delivery cost will be displayed during checkout before the customer submits the order.
Shipping charges may vary based on the delivery location, parcel size and weight, courier service, and any applicable Cash on Delivery charge.
Customers can review the complete order amount before confirming their purchase. HK Beauty will not add an undisclosed delivery charge after an order has been accepted.

5. Free Shipping

HK Beauty offers free standard shipping on eligible orders with a product subtotal of PKR 3,000 or more.
The qualifying amount is calculated after any discount or promotional code is applied. If an exception or location-based charge applies, it will be displayed during checkout before the order is completed.

6. Cash on Delivery

Cash on Delivery may be available for eligible orders and serviceable locations.
Customers selecting this option must provide:
  • A reachable telephone number.
  • The recipient’s correct name.
  • A complete street and area address.
  • The correct city and postal code, where applicable.
We may contact the customer to verify a Cash on Delivery order before dispatch. An order may be delayed or canceled if we cannot confirm it after reasonable attempts to contact you.

7. Order Confirmation

After an order is submitted, the customer may receive a confirmation through email, telephone, SMS, or another available communication method.
An automated order message confirms that we received the request; it does not always mean the parcel has been dispatched. Dispatch occurs after stock, address, and order details have been checked.

8. Delivery Address

Customers are responsible for entering complete and accurate delivery information during checkout.
Please get in touch with us immediately if an address needs to be corrected. We can only update delivery details before the parcel has been dispatched.
HK Beauty is not responsible for delays or failed delivery caused by:
  • An incomplete or incorrect address.
  • An invalid or unreachable phone number.
  • The recipient is unavailable.
  • The customer refused to receive a confirmed order.
  • Restricted courier access to the provided location.

9. Order Tracking

When tracking is available, the courier name, tracking number, or delivery update may be shared through email, SMS, telephone, or another available method.
Tracking information may require some time to become active after dispatch. Customers may contact us if the tracking status has not changed for an unusual period.

10. Delivery Attempts

The courier may contact the recipient before or during delivery. Customers should keep their telephone number active and ensure that someone is available to receive the parcel.
The number and timing of delivery attempts depend on the courier company. If delivery repeatedly fails, the parcel may be returned to HK Beauty.
A new delivery charge may apply if re-delivery is requested after a failure due to an incorrect address, an unreachable customer, or refusal to accept a confirmed order.

11. Delayed Orders

Occasional delays may occur because of:
  • Severe weather or road closures.
  • Public holidays or high courier volume.
  • Remote delivery locations.
  • Security restrictions or local emergencies.
  • Courier network or technical problems.
  • Events beyond HK Beauty's reasonable control.
If the estimated delivery period has passed, contact us with your order number so we can request an update from the courier.

12. Lost Parcels

A parcel is not considered lost merely because its delivery is delayed.
If the courier confirms that an order has been lost in transit, HK Beauty will review the case and arrange an appropriate replacement or refund. The available solution may depend on product stock and the customer’s preferred option.
Any approved refund will be processed in accordance with our Return and Refund Policy.

13. Damaged Parcels

Please check the parcel’s condition upon arrival.
If a product is delivered damaged, defective, expired, incomplete, or different from the item ordered, notify HK Beauty within 48 hours of delivery.
Please provide:
  • Your order number.
  • Clear photographs of the parcel and product.
  • A photograph of the courier label.
  • An unboxing video, if available.
  • A short explanation of the problem.
Keep the product and its packaging until the request has been reviewed. Do not discard or use the affected item before contacting us.

14. Split Shipments

An order containing several products may occasionally arrive in multiple parcels due to stock handling or courier arrangements.
When this happens, customers will not be charged an additional shipping fee unless it was agreed upon in advance of dispatch.

15. Order Changes and Cancellations

Customers may request an order change or cancellation before dispatch.
Once the parcel has been handed to the courier, we may be unable to change its contents, delivery address, or recipient details. A dispatched order cannot normally be canceled and will be handled under the applicable return conditions after delivery.

16. Shipping Fee Refunds

The initial delivery fee will only be refunded if the approved return is due to an incorrect, damaged, or defective delivery caused by HK Beauty or the courier.
Shipping charges are generally not refunded for change-of-mind returns, incorrect customer selections, incomplete addresses, refused parcels, or unsuccessful delivery caused by the recipient.

17. Returns and Refunds

Shipping-related returns, exchanges, and refunds are subject to our Return and Refund Policy:
https://hkbeauty.shop/policies/refund-policy
Customers should review that policy for eligibility conditions, the 7-day return period, return costs, and refund methods.

18. Contact Us

For shipping questions, delayed orders, damaged parcels, or tracking support, contact:
HK Beauty
Email: hkbeautycosmetics@gmail.com
Mailing Address: Shahdara, Lahore, 54950, Pakistan
Website: https://hkbeauty.shop